Indian with pride. Tradition-based. Blue Tokai has a reputation for both its exquisite cafe décor and its superior coffee. They wanted to deepen their connection with their community through content made by the community. Their objective was to turn their clients into storytellers and create genuine material that resembles an exploration of the brand's life and personality.
Blue Tokai has always held the flag of authenticity, so the typical glossy brand photoshoots felt out of place. Their identity is rooted in honesty and realness, making influencer collaborations seem misaligned with the brand’s messaging. What was needed was content that felt personal, like a recommendation from a friend, rather than a polished campaign. Their Instagram strategy called for more candid, scroll-stopping moments that mirrored the experience of actually being in one of their cafes.
UGC, or user-generated content, allowed Blue Tokai to stay true to its values while nurturing a sense of community. It gave a platform to everyday customers who were already loyal fans of the brand, turning their genuine experiences into content that others could relate to. Instead of just selling coffee, Blue Tokai began to share the stories and sentiments behind every cup, making the brand feel more human and trustworthy.
Consumer behavior is shifting. Today, 92% of people trust content made by fellow consumers over traditional brand marketing (Nielsen). Especially for community-driven spaces like cafes, UGC has become the new word-of-mouth. Customers are no longer just buyers; they’re storytellers. As more people document their love for coffee culture, especially in their own homes, Blue Tokai has embraced these organic narratives to stay relevant and emotionally resonant.
Working with Confetti, Blue Tokai identified regulars who authentically connected with the brand. These weren’t actors or influencers, they were just everyday coffee lovers who truly “got” the vibe. The videos were shot in soft, cozy settings that reflected the calm, welcoming nature of their cafes. This approach helped the content feel intimate and inviting, without sacrificing visual appeal.
Through the shift to user-driven storytelling, Blue Tokai found a way to deepen their bond with their community. The content felt organic, grounded, and emotionally engaging. Whether someone was a seasoned home brewer or just in it for their daily cappuccino, the stories spoke to them. In the end, it wasn’t just about showcasing coffee — it was about capturing what coffee means to people.
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