Shopify Audit

What Is It?
Common Mistakes
Suplex Way
What is It?

A Shopify audit is what you do when something feels off but you cannot put your finger on it. Traffic is coming in, but sales are not where they should be. The site looks fine, but conversions feel stuck. Small changes keep creating new problems. Everyone has opinions, but no one has answers.

A real audit is not about listing what is “wrong”. It is about understanding how the store behaves as a whole. Design, UX, apps, performance, code, and setup all affect each other. Looking at one layer in isolation gives you partial truths at best. The value of an audit is not the document. It is the thinking behind it. Done well, it tells you where to focus, what to ignore, and what will actually move the needle next.

Common Mistakes
  • Delivering generic audit reports that look detailed but are largely templated or auto-generated, offering very little insight
  • Focusing only on technical issues because they are easy to detect, while ignoring user behaviour, conversion friction, and business context
  • Flooding clients with dozens of minor issues to make the report look exhaustive, instead of highlighting what actually matters
  • Ignoring business goals entirely and suggesting the same fixes for every store, regardless of size, stage, or priorities
  • Treating audits as static checklists rather than a way to think through real problems

These audits may appear very detailed, but they rarely lead to any meaningful change.

The Suplex Way
  • We start with the business, not the website. What the brand is trying to achieve, where it is stuck, and what constraints actually exist
  • We look at the store end to end, including UX, performance, conversion paths, app stack, code structure, and setup decisions
  • We are ruthless about prioritisation. We surface only the issues that have real impact, and we differentiate clearly between what matters now and what can wait
  • Every observation is translated into a specific, actionable recommendation. No vague advice. No theory without application. We walk clients through the audit on a live call so the thinking is fully understood
  • The audit is delivered as a roadmap, not a report. Clear next steps, suggested timelines, and guidance on who should solve what

Our goal with a Shopify audit is pretty simple, which is to help brands understand what is actually holding them back and give them a clear path on how to move forward. That is what we optimise for.

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Frequently Asked Questions

When should a brand consider doing a Shopify audit?

A Shopify audit actually makes sense when growth starts to slow, conversion rates plateau, or the store begins to feel harder to manage. It’s also valuable when complexity increases, new features are added, or multiple teams start touching the store. These moments often hide structural, UX, or performance issues that aren’t obvious day to day but quietly impact revenue.

Brands like Allbirds regularly audit their digital experience before major scale phases to make sure the foundation can handle what’s coming next. At Suplex, a full Shopify audit typically takes one to two weeks and looks at UX, performance, structure, and technical health together. If you want a clear view of how healthy your store really is, booking a call with our experts at Suplex is a good place to start.

How is a proper Shopify audit different from a generic or automated audit report?

A proper Shopify audit goes far beyond a checklist or automated scorecard. Generic tools flag surface-level issues, but they don’t tell you which problems are actually costing you money. A meaningful audit looks at buying behaviour, user journeys, friction points, and technical limitations together, then prioritises fixes based on revenue impact, not just technical neatness.

Brands like Warby Parker rely on deep, human-led audits rather than automated reports, because they need insight, not just data. At Suplex, audits are typically completed over one to two weeks and focus on what will genuinely move conversion, retention, and scalability. If you’re looking for insights you can actually act on, having a word with our experts at Suplex over a call is a good next step.

What areas of a Shopify store should be evaluated in a meaningful audit?

See, a meaningful Shopify audit looks at the store as a system and not merely just a collection of individual pages. That means evaluating UX, site structure, performance, data tracking, and conversion flows together is imperative in any Shopify audit. Issues in one area usually affect another; for example, a conversion drop might look like a design problem, but actually be caused by slow load times or unclear product hierarchy.

Brands like Gymshark evaluate the entire funnel rather than isolated screens, because that’s where real friction shows up. At Suplex, full-scope audits typically take one to two weeks and focus on uncovering what’s actually limiting growth. If you want to audit what truly matters instead of surface-level symptoms, getting on a call with our experts at Suplex can help kick that off.

How do you prioritise which issues actually matter after an audit?

Finding issues is easy, but actually knowing which ones to fix first is where most teams struggle. After an audit, we map every finding against two lenses: potential revenue impact and implementation effort. This makes it clear which changes will move the needle quickly, which ones are longer-term improvements, and which ones simply aren’t worth touching right now.

Companies like Amazon are known for prioritising high-impact improvements before anything else, even if smaller issues are technically “wrong.” At Suplex, this prioritisation phase usually takes about a week, so the roadmap is focused and realistic. If you want help cutting through the noise and zeroing in on the fixes that actually matter, speaking with our experts at Suplex over a call is a good next step.

What should a brand expect as an outcome from a well-done Shopify audit?

A well-done Shopify audit shouldn’t leave you with a long list of observations. It should leave you with a clear, prioritised roadmap that tells you what to fix, why it matters, and what impact each change is expected to have. The real value of an audit is direction, not merely just a diagnosis. At Suplex, audit outcomes are delivered in one to two weeks and are structured as an execution plan, not a report that gathers dust. If you want to turn insight into concrete next steps rather than more analysis, booking a call with our team is the easiest way to see how we approach this.

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Shopify Success Stories

Miduty

Miduty

D2C
Health & Wellness
Nutracuticals

Suplex built a Shopify-website for Miduty to grow their D2C nutracutical sales in India

Avg. Order Value
Conversion Optimization
Lifetime Value
Kimi Cafe

Kimi Cafe

D2C
Hospitality
Cafe

We helped Kimi Cafe launch their Android & iOS app in Dubai to increase customer loyalty & market their new menu items

Lifetime Value
Performance Optimization
Avg. Order Value
Kooji

Kooji

D2C
Personal Wellness
Perfume

Built a Shopify store for Kooji to grow the e-commerce sales for their premium car-perfumes in India

Lifetime Value
Performance Optimization
Secure Infrastructure
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